It is safe to say that it will be a while before AT&T wins any awards for their customer satisfaction. AT&T has come in last place in a Consumer Reports mobile survey of customer service of all four major U.S. cell carriers.
This particular survey involved 50,000 readers in 26 U.S. cities. Questions that were included [...]
Apple’s iPhone has hit 30% marketshare in the US, according to ChangeWave. When laying out the current players, 4,225 consumers were surveyed, 39% of whom owned smartphones, and of those the top 3 answers were RIM’s Blackberry down ever-so-slightly to 40%, the iPhone up 5% to hit that 30% mark, and Palm steady at 7%. [...]
With 82% of iPhone 3GS users claiming they’re “very satisfied” and 17% claiming they’re “somewhat” satisfied, we don’t need Leanna to do the math — that’s 99% pure satisfaction according to RBC/IQ and Changewave (via Macrumors).
Apple sold 5.2 million iPhones last quarter, many of which were likely iPhone 3GS — that’s a spectacular satisfaction rating [...]
Customers like the iPhone. They really do. According to J.D. Power:
Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%). Apple ranks highest among smartphone manufacturers with a score of 791 [...]
Apple, via Medallia, is sending out customer satisfaction surveys:
Thank you for your purchase of the Apple iPhone 3G. We would like to ask you a few questions about your experience with your new phone. [...] The information you provide will be used to improve our product support. We will not use your responses to [...]
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