AT&T Releases “Mark the Spot” iPhone App for Network Quality Feedback
AT&T has released a new iPhone app called AT&T Mark the Spot [Free - iTunes link] intended to allow customers to send in real-time, location-specific feedback about dropped calls, coverage gaps, or other network problems, have occurred.
AT&T is committed to providing its customers with the best network experience possible.
This application will help contribute towards this goal and its utilization is greatly appreciated.
AT&T is often criticized for poor signal quality and network availability when it comes to the iPhone, is this a positive sign that they’re trying to make things right?
[Thanks Keith and Gregg for the tip!]
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We welcome AT&T’s efforts!
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AT&T was even trying to get their users to use their iPhones less! I don’t really like their service.
I have had cell phones since 1978. WE had 4 or 5 people using the same party line. I have talked up to 10,000 min. a month, AT T has taken us back to the dark ages with bad cell phone service. They have not been this bad since the late 80s and early 90s were you had to find a place to get a call out. They should contact everyone in South Carolina and give there money back and sign them up with another cell phone company with a year free service. And tell them you are sorry for all the dropped calls ans unable to make a call in a large city. Get out of the cell phone market as you are failing. I am stuck with a new I-PHONE and the dock i got for christmas that plays music. HOwever it cuts off in the middle of a song because i lose signal. If you live in South Carolina North Carolina and parts of Georgia do not sign with AT T
I also wanted to let you know I tried to get out of my contract and was told I could for a large fee. So we got to pay for bad service. So I have called 611 almost everyday including Christmas. I got into a screaming match with a young man that said South Carolina was a good state for AT T. I told him it was not and he said his screen that he was looking at show I should have a great signal. I will keep calling until someone calls and says we are sorry for our bad service. I always hear that we are working on a tower some where. They must learn this in a class before taking our calls to explain the poor service. I hope you lose the I- PHONE contract so we can have have service. And they have been working on these towers since august of 2009. You have the wrong people working on them or they need more tools. Mad as hell about your bad service
many thanks for this share. nice article
Frequent dropped calls. Response from ATT tech support was to acknowledge this is a poor reception area with upgrades expected by Sept 2010. Offer to provide a 3G Microcell was made by an ATT tech support person on 10/16 but when I went to the ATT store to get the 3G Microcell, Robert McCallahan from ATT would only offer to rebate $75 instead of the entire $150 as promised. Posts on blogs from around the US tell of ATT offering select customers the 3G Microcell at no charge with no strings attached. http://bit.ly/cs17eC is the link to the ATT offers.