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	<title>Comments on: CEOh-Snap! AT&amp;T Says iPhone Exclusivity Will End&#8230; Eventually</title>
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	<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/</link>
	<description>The #1 iPhone, iPad, and iPod touch Blog</description>
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		<title>By: Craig</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-107191</link>
		<dc:creator>Craig</dc:creator>
		<pubDate>Mon, 11 Jan 2010 16:59:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-107191</guid>
		<description>&lt;p&gt;I believe that an open market for the Iphone will wake up the AT&amp;T giant from its lazy drunken state and simplify its processes to allow for better customer service and streamlined ordering. My prediction is when the IPHONE is allowed on other GSM networks you will see a major exit of AT&amp;T&#039;s customers moving to an inferior network.
When I-phone is offered to CDMA networks, then you will see people willing to pay for a new iphone, just to get away from AT&amp;T. I think it will be a hard pill to swallow, but think many people will do it. The problem here is that AT&amp;T has a pretty good network over all, and outages are few, once service is established. The problem with AT&amp;T is they have over complicated their ordering, customer service, and their billing. Its too much for their sales and customer service reps to handle. There are so many rules and systems that do not talk to one another. Especially on theAT&amp;T Wireless business side. They have no clue how to handle a miss-order, or a miscalculated invoice. It leaves the customer frustrated and disenfranchised. I currently have 85 wireless phones I manage for my company. 48 are iphones. I am currently moving all of our phones that are not iphones back to Verizon. I did the ROI and found it was cheaper to accept the penalties and move vs the cost of time spent in man hours trying to manage my AT&amp;T Wireless Account. My AT&amp;T rep quit last month, cause she had no power to fix problems that AT&amp;T caused. I ordered an iphone in December 16th of 2009 and still have not gotten it, due to internal system errors on my order. I have made 6 calls to AT&amp;T business customer service. I have contacted my new rep, and even complained to my AT&amp;T Wired Services REP.  No one can figure out why the order is being held up. &lt;/p&gt;

&lt;p&gt;I promise you that as soon as this exclusivity is up and AT&amp;T has not changed their ways, then I am gone and not just wireless. EVERYTHING. 40,000 a month in reoccurring invoicing with AT&amp;T will be gone. This is not threat. Its a promise.&lt;/p&gt;
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		<content:encoded><![CDATA[<p>I believe that an open market for the Iphone will wake up the AT&amp;T giant from its lazy drunken state and simplify its processes to allow for better customer service and streamlined ordering. My prediction is when the IPHONE is allowed on other GSM networks you will see a major exit of AT&amp;T&#8217;s customers moving to an inferior network.
When I-phone is offered to CDMA networks, then you will see people willing to pay for a new iphone, just to get away from AT&amp;T. I think it will be a hard pill to swallow, but think many people will do it. The problem here is that AT&amp;T has a pretty good network over all, and outages are few, once service is established. The problem with AT&amp;T is they have over complicated their ordering, customer service, and their billing. Its too much for their sales and customer service reps to handle. There are so many rules and systems that do not talk to one another. Especially on theAT&amp;T Wireless business side. They have no clue how to handle a miss-order, or a miscalculated invoice. It leaves the customer frustrated and disenfranchised. I currently have 85 wireless phones I manage for my company. 48 are iphones. I am currently moving all of our phones that are not iphones back to Verizon. I did the ROI and found it was cheaper to accept the penalties and move vs the cost of time spent in man hours trying to manage my AT&amp;T Wireless Account. My AT&amp;T rep quit last month, cause she had no power to fix problems that AT&amp;T caused. I ordered an iphone in December 16th of 2009 and still have not gotten it, due to internal system errors on my order. I have made 6 calls to AT&amp;T business customer service. I have contacted my new rep, and even complained to my AT&amp;T Wired Services REP.  No one can figure out why the order is being held up. </p>

<p>I promise you that as soon as this exclusivity is up and AT&amp;T has not changed their ways, then I am gone and not just wireless. EVERYTHING. 40,000 a month in reoccurring invoicing with AT&amp;T will be gone. This is not threat. Its a promise.</p>]]></content:encoded>
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		<title>By: Philly Z!</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-65247</link>
		<dc:creator>Philly Z!</dc:creator>
		<pubDate>Wed, 29 Jul 2009 10:48:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-65247</guid>
		<description>&lt;p&gt;@CadillacEfromDC&lt;/p&gt;

&lt;p&gt;I&#039;m not a min person either same with tons and tons of my college and H.S. Friends who all just text now, I have the 450min plan and always have 300-350 rollover min since I get the mobile to mobile for free and I only call mobiles otherwise the only landline I call is my home rarely so if ATT had a 150min plan with unlimited data and unlimited text I&#039;m sure tons of kids my age would opt 4 that&lt;/p&gt;
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		<content:encoded><![CDATA[<p>@CadillacEfromDC</p>

<p>I&#8217;m not a min person either same with tons and tons of my college and H.S. Friends who all just text now, I have the 450min plan and always have 300-350 rollover min since I get the mobile to mobile for free and I only call mobiles otherwise the only landline I call is my home rarely so if ATT had a 150min plan with unlimited data and unlimited text I&#8217;m sure tons of kids my age would opt 4 that</p>]]></content:encoded>
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		<title>By: Chris</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-65212</link>
		<dc:creator>Chris</dc:creator>
		<pubDate>Wed, 29 Jul 2009 04:56:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-65212</guid>
		<description>&lt;p&gt;Karen good point.  I love my AT&amp;T coverage but I don&#039;t see why my texting is $5 more than the plans for the phones that do include mms.  Anyone think tethering will be $10?  Also I have the original iPhone. Are they going to release tethering for it???&lt;/p&gt;
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		<content:encoded><![CDATA[<p>Karen good point.  I love my AT&amp;T coverage but I don&#8217;t see why my texting is $5 more than the plans for the phones that do include mms.  Anyone think tethering will be $10?  Also I have the original iPhone. Are they going to release tethering for it???</p>]]></content:encoded>
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		<title>By: Karen</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-64822</link>
		<dc:creator>Karen</dc:creator>
		<pubDate>Mon, 27 Jul 2009 12:53:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-64822</guid>
		<description>&lt;p&gt;Can someone, anyone, justify to me why AT&amp;T has an entirely different voice pricing plan structure for the iPhone?&lt;/p&gt;

&lt;p&gt;Does it cost AT&amp;T more to handle calls from the iPhone?&lt;/p&gt;

&lt;p&gt;Sounds like unmitigated greed to me. Bastards.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Can someone, anyone, justify to me why AT&amp;T has an entirely different voice pricing plan structure for the iPhone?</p>

<p>Does it cost AT&amp;T more to handle calls from the iPhone?</p>

<p>Sounds like unmitigated greed to me. <acronym title="Bastards">********</acronym>.</p>]]></content:encoded>
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		<title>By: Derek</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-64624</link>
		<dc:creator>Derek</dc:creator>
		<pubDate>Sat, 25 Jul 2009 19:46:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-64624</guid>
		<description>&lt;p&gt;Also @Loner&lt;/p&gt;

&lt;p&gt;I&#039;m not suggesting that subsidies go away completely... but these are the words of AT&amp;T, not me.&lt;/p&gt;

&lt;p&gt;Subsidies will continue to exist, but it is unlikely that they will be fantastic deals we currenlty get. Instead of $400 off, you&#039;d be looking at a much more standard $150-$250 off. Still a good deal... but not the steal it is now.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Also @Loner</p>

<p>I&#8217;m not suggesting that subsidies go away completely&#8230; but these are the words of AT&amp;T, not me.</p>

<p>Subsidies will continue to exist, but it is unlikely that they will be fantastic deals we currenlty get. Instead of $400 off, you&#8217;d be looking at a much more standard $150-$250 off. Still a good deal&#8230; but not the steal it is now.</p>]]></content:encoded>
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		<title>By: Derek</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-64623</link>
		<dc:creator>Derek</dc:creator>
		<pubDate>Sat, 25 Jul 2009 19:39:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-64623</guid>
		<description>&lt;p&gt;@Loner&lt;/p&gt;

&lt;p&gt;Perhaps I misspoke. What I mean is 1) Verizon has come out and said that no 3rd party app stores are permitted while on their network. You may only use the Verizon app store, and 2) Verizon loves to charge monthly fees for apps, and would likely do so (like AT&amp;T does for its turn by turn navigation app)&lt;/p&gt;

&lt;p&gt;These are two main reasons I don&#039;t see any kind of marriage between Apple and Verizon. Verizon refuses to meet Apple&#039;s demands, and then pushes back in the opposite direction making policies that hinder the liklihood of a future marriage.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>@Loner</p>

<p>Perhaps I misspoke. What I mean is 1) Verizon has come out and said that no 3rd party app stores are permitted while on their network. You may only use the Verizon app store, and 2) Verizon loves to charge monthly fees for apps, and would likely do so (like AT&amp;T does for its turn by turn navigation app)</p>

<p>These are two main reasons I don&#8217;t see any kind of marriage between Apple and Verizon. Verizon refuses to meet Apple&#8217;s demands, and then pushes back in the opposite direction making policies that hinder the liklihood of a future marriage.</p>]]></content:encoded>
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		<title>By: Loner</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-64620</link>
		<dc:creator>Loner</dc:creator>
		<pubDate>Sat, 25 Jul 2009 19:09:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-64620</guid>
		<description>&lt;p&gt;@ jlc: to unlocked iPhone would not work on Verizon unless it was 4G LTE. &lt;/p&gt;

&lt;p&gt;@ Derek: I&#039;m not trying to defend Verizon at all here, but where do you get this information that Verizon is going to be sticking its fingers in the app store? Verizon could make apps for the app store if they get the phone, but Apple is not going to let anyone take any amount of money from them there. &lt;/p&gt;

&lt;p&gt;I still believe Apple is waiting on LTE to be released and then move the iPhone to all of the carriers that run LTE, hence no more exclusivity. One of the biggest crocks here is the subsidy price going away as all carriers subsidies there phones no matter what and its not like the iPhone is costing more to produce then some of the other phones out on the market.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>@ jlc: to unlocked iPhone would not work on Verizon unless it was 4G LTE. </p>

<p>@ Derek: I&#8217;m not trying to defend Verizon at all here, but where do you get this information that Verizon is going to be sticking its fingers in the app store? Verizon could make apps for the app store if they get the phone, but Apple is not going to let anyone take any amount of money from them there. </p>

<p>I still believe Apple is waiting on LTE to be released and then move the iPhone to all of the carriers that run LTE, hence no more exclusivity. One of the biggest crocks here is the subsidy price going away as all carriers subsidies there phones no matter what and its not like the iPhone is costing more to produce then some of the other phones out on the market.</p>]]></content:encoded>
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		<title>By: jlc</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-64566</link>
		<dc:creator>jlc</dc:creator>
		<pubDate>Sat, 25 Jul 2009 11:59:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-64566</guid>
		<description>&lt;p&gt;End of exclusivity does not necessarily mean other carries will get the iPhone (though it could, especially if or when Sprint/VZW move to 4G - GSM based network); it could also mean &quot;We&#039;ll enable unlocking at some point and you are free to leave after the contract and take your iPhone with you.&quot;&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>End of exclusivity does not necessarily mean other carries will get the iPhone (though it could, especially if or when Sprint/VZW move to 4G &#8211; GSM based network); it could also mean &#8220;We&#8217;ll enable unlocking at some point and you are free to leave after the contract and take your iPhone with you.&#8221;</p>]]></content:encoded>
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		<title>By: Derek</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-64561</link>
		<dc:creator>Derek</dc:creator>
		<pubDate>Sat, 25 Jul 2009 11:17:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-64561</guid>
		<description>&lt;p&gt;@CadillacEfromDC&lt;/p&gt;

&lt;p&gt;Yeah, I don&#039;t suggest that my minute usage is the norm. My point was that different consumers look for different things.&lt;/p&gt;

&lt;p&gt;More importantly, I think as the smart phone market grows, the demand for reliable and fast 3G network connections will grow as well. I also believe that many smart phone users would be willing to pay a little more for minutes in order to have access to a better 3G network.&lt;/p&gt;

&lt;p&gt;And that&#039;s where the iPhone comes in. Sure... If AT&amp;T loses exclusivity, some people will jump ship to T-Mobile, but I imagine most of the people who do their research won&#039;t.&lt;/p&gt;

&lt;p&gt;P.S. I&#039;m not sure what Verizon&#039;s goal is here, but they could own the iPhone market, and pretty much take over the cell phone world if they would negotiate a deal with Apple that didn&#039;t involve them sticking their greedy little fingers in the app store. Stupid if you ask me.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>@CadillacEfromDC</p>

<p>Yeah, I don&#8217;t suggest that my minute usage is the norm. My point was that different consumers look for different things.</p>

<p>More importantly, I think as the smart phone market grows, the demand for reliable and fast 3G network connections will grow as well. I also believe that many smart phone users would be willing to pay a little more for minutes in order to have access to a better 3G network.</p>

<p>And that&#8217;s where the iPhone comes in. Sure&#8230; If AT&amp;T loses exclusivity, some people will jump ship to T-Mobile, but I imagine most of the people who do their research won&#8217;t.</p>

<p>P.S. I&#8217;m not sure what Verizon&#8217;s goal is here, but they could own the iPhone market, and pretty much take over the cell phone world if they would negotiate a deal with Apple that didn&#8217;t involve them sticking their greedy little fingers in the app store. Stupid if you ask me.</p>]]></content:encoded>
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		<title>By: Derek</title>
		<link>http://www.tipb.com/2009/07/24/att-iphone-exclusivity-eventually/comment-page-1/#comment-64560</link>
		<dc:creator>Derek</dc:creator>
		<pubDate>Sat, 25 Jul 2009 11:11:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=10160#comment-64560</guid>
		<description>&lt;p&gt;@only1jonarius&lt;/p&gt;

&lt;p&gt;I never said the iPhone wasn&#039;t valuable to AT&amp;T. It&#039;s just that the majority of that value is found in it&#039;s exclusivity. They are willing to pay high subsidies because of the number of new customers it brings in. I think I read that more than 70% of 2009&#039;s new AT&amp;T customers have an iPhone.&lt;/p&gt;

&lt;p&gt;That said, iPhone owners are still only about 11% of their existing customers. AT&amp;T has been competing with Verizon, Sprint, and T-Mobile since long before the iPhone existed. So I don&#039;t think they are complancent in the service they offer. Neither do I think that losing exclusivity will give them more motivation to improve service any faster than they currently do.&lt;/p&gt;

&lt;p&gt;All in all, my point is that AT&amp;T losing exclusivity will result mostly in more expensive iPhones for consumers... not better service.&lt;/p&gt;
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		<content:encoded><![CDATA[<p>@only1jonarius</p>

<p>I never said the iPhone wasn&#8217;t valuable to AT&amp;T. It&#8217;s just that the majority of that value is found in it&#8217;s exclusivity. They are willing to pay high subsidies because of the number of new customers it brings in. I think I read that more than 70% of 2009&#8217;s new AT&amp;T customers have an iPhone.</p>

<p>That said, iPhone owners are still only about 11% of their existing customers. AT&amp;T has been competing with Verizon, Sprint, and T-Mobile since long before the iPhone existed. So I don&#8217;t think they are complancent in the service they offer. Neither do I think that losing exclusivity will give them more motivation to improve service any faster than they currently do.</p>

<p>All in all, my point is that AT&amp;T losing exclusivity will result mostly in more expensive iPhones for consumers&#8230; not better service.</p>]]></content:encoded>
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