Amazon’s Jeff Bezos Apologizes to Kindle (and iPhone Kindle App) Users
In reference to last week’s news that Amazon pulled copies unlicensed copies of 1984 and Animal Farm off users’ Kindles and iPhone Kindle apps, Jeff Bezos proves that sometimes the buck still stops at the top:
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
With deep apology to our customers,
Jeff Bezos
Founder & CEO
Amazon.com
Nice.
July 24th, 2009 at 6:52 am
Got to be impressed they realised and admitted their mistake. Now to see if they follow thru!
July 24th, 2009 at 8:07 am
My Kindle copy of 1984 is still on my iPhone, I wonder why remote wipe hasn’t struck mine. I got my $.99 refund a week ago too.
Weird.
July 24th, 2009 at 5:19 pm
Refreshing.