Comments on: Fraudulent “iTunes” Alert — Check Your Charges!

By: Will Caffrey

Will Caffrey — Fri, 01 Jan 2010 19:09:05 +0000

They asked for my feed back and this is what I wrote! I’ll get my music somewhere else!

By: Will Caffrey

Will Caffrey — Fri, 01 Jan 2010 19:07:36 +0000

FIRST OF ALL, THANK YOU FOR WASTING SO MUCH OF MY TIME! SECONDLY, FILING A REPORT WITH ITUNES THAT EITHER ITUNES SCREWED UP AND BILLED ME FOR SOMETHING I DID NOT ORDER, OR SOMEONE ELSE HACKED IN TO ITUNES AND USED MY CREDIT CARD INFORMATION! EITHER WAY THIS IS EXTREMELY BAD SECURITY AND BAD BUSINESS. IT TOOK ME CALLING MY BANKS FRAUD DEPARTMENT TO GET ANY RESPONSE FROM YOU, BUT YOU’LL GLADLY TAKE MY CREDIT CARD NUMBER QUICKLY AND DANGLE IT FOR CRIMINALS TO USE AND THEN DENY IT! I HAVE ORDERED A NEW BANK CARD WITH A DIFFERENT NUMBER AND WILL NO LONGER BE USING YOUR SERVICES. YOU ARE HERE BY DISMISSED.

By: Elaine

Elaine — Tue, 29 Dec 2009 02:29:59 +0000

I just received an email notification from itunes of album purchases I did not make – not even in my language. The charge is now showing up on my bank card. I went on to my itunes, and they do not show up as recent purchases. This is not fraudsters trying random numbers. The itunes email had my name, address, phone, (correct email address) in addition to it being the card out of 12 I have that happens to be the one on my itunes account. Whoever did this is either hacking into itunes and getting information, or a screw up/breach internally. Either way, itunes needs to fix their security!!

By: Michael

Michael — Thu, 17 Dec 2009 18:16:32 +0000

I just had the same issue. Charges appear on my credit card (totalling $975.00 in 20 charges) but not in my iTunes charge History. Apple claims they are online charges but if this was true then why would they not appear in my charge history. I think Apple applied someone else’s charges to my credit card but does not want to admit their error. They refuse to say what the items purchased were. If they claim I purchased them why can’t I see an invoice of purchases?

By: will Caffrey

will Caffrey — Mon, 14 Dec 2009 21:02:23 +0000

itunes sucks anyway! all the crappy updates

By: will Caffrey

will Caffrey — Mon, 14 Dec 2009 21:01:44 +0000

itunes is a rip off! they tried to charge $13.86 to a card i had on file that only had a couple bucks on it, hence the main reason i use this card just for this purpose. why do they need my card on file? so the first chance you are not checking you balance, they charge something to you and then say you ordered it. i happily pay for what i use and this crappy selection for $13.86 is not mine. i tried to follow the way they wanted me to do it and they lied. i had to get my bank fraud department in on this for a resolution. no rest till its resolved.

By: Angie

Angie — Wed, 18 Nov 2009 15:09:18 +0000

I have had this happen twice now. The first time, I got a new card, and here we are again, about 2 months later, getting yet another new debit card. I don’t have any apple products whatsoever, and they say they cannot link the charge to an account because it was only the preauthorization of $1. Unless you have the money to be put on hold and wait until you get a dispute reconciled with your bank, just get a new credit card. Delete your cookies, clear form history, everything. These hackers can look through all that **** apparently, and they all need to be locked up somewhere and beaten. I hate hackers!

By: Lee

Lee — Thu, 03 Sep 2009 10:53:31 +0000

Yes, Jon and Bugs are right. This is the real story behind iTunes false charges. It has nothing to do with Apple so stop calling them and wait for refunds… if only your iTunes account is compromised, fix is easy enough. But that’s not the case, your CC# was stolen and compromised. Don’t wait around for refunds while crooks get working on real crooked work when the $1 charge or $50 purchase goes through. http://consumerist.com/5260294/watch-out-for-fraudulent-itunes-purchases-whether-you-have-an-itunes-account-or-not

By: Jon

Jon — Thu, 03 Sep 2009 10:43:16 +0000

People need to realize that this has nothing to do with someone going into your iTunes account or with Apple. Stop going through Apple seeking refunds! Always go through your bank and get a new credit card and sign the fraud papers they send you. Crooks are at fault here.

By: Kim

Kim — Tue, 11 Aug 2009 16:40:46 +0000

I’m with you Heather. I don’t have an Apple anything and was charged. When I called Apple about this itunes charge they told me to go to my bankd and report it as fraud and there was nothing else they could do. The charge by the way came out of my bank account not even on a credit card statement. So beware, it is everywhere!